Article Metrics

Article abstract view : 188 times
PDF full text: 0 times

Insight into Fintech Products and Services in India among Generation Z

Abhijeet Anand, Himani Himani, Abhishek Kumar Gautam, Satish Modi

Abstract


The primary objective of this research endeavor is to establish  comprehensive comprehension of the attitudes harbored by Generation Z towards Fintech products and services, as well as identify influential factors shaping their adoption and utilization patterns. This study endeavors to furnish valuable insights pertaining to the determinants impacting the adoption and usage of Fintech within this demographic. To achieve this goal, a descriptive and exploratory research design was employed, drawing upon a sample comprising more than 200 respondents. The study encompasses an extensive analysis of the market landscape, key industry participants, and emerging trends that are reshaping the Fintech sector. Research findings divulge that variables such as technological compatibility, economic stability, and usage frequency wield significant influence over Generation Z's perception and embrace of Fintech. The results accentuate the pivotal role played by these factors in shaping the level of acceptance and adoption of Fintech technologies among this demographic.


Keywords


Fintech, Generation Z, Techno Friendliness, Economic stability, Acceptability

Full Text:

PDF

References


Agyekum, F. K., Wellalage, N. H., & Locke, S. (n.d.). Financial Inclusion in Ghana; does Institutional Context Matter?

Al-Dmour, H., Asfour, F., Al-Dmour, R., & Al-Dmour, A. (2020). Validation of the impact of marketing knowledge management on business performance via digital financial innovation as a mediating factor. VINE Journal of Information and Knowledge Management Systems.

Alhassan, A., Li, L., Reddy, K., & Duppati, G. (2019). The impact of formal financial inclusion on informal financial intermediation and cash preference: evidence from Africa. Applied Economics, 51(42), 4597–4614. https://doi.org/10.1080/00036846.2019.1593316

Al-Okaily, M., al Natour, A. R., Shishan, F., Al-Dmour, A., Alghazzawi, R., & Alsharairi, M. (2021). Sustainable FinTech innovation orientation: a moderated model. Sustainability, 13(24), 13591.

Ardiansah, M., Chariri, A., Rahardja, S., & Udin, U. (2020). The effect of electronic payments security on e-commerce consumer perception: An extended model of technology acceptance. Management Science Letters, 10(7), 1473–1480.

Barbu, C. M., Florea, D. L., Dabija, D.-C., & Barbu, M. C. R. (2021). Customer experience in fintech. Journal of Theoretical and Applied Electronic Commerce Research, 16(5), 1415–1433.

Bhargava, S., Finneman, B., Schmidt, J., & Spagnuolo, E. (2020). The young and the restless: Generation Z in America. Age, 13, 17.

CHIN, K. Y., ZAKARIA, Z., PURHANUDIN, N., & PIN, C. T. U. N. (2021). A Paradigm of TAM Model in SME P2P Financing. International Journal of Economics & Management, 15(3).

Chuang, L.-M., Liu, C.-C., & Kao, H.-K. (2016). The adoption of fintech service: TAM perspective. International Journal of Management and Administrative Sciences, 3(7), 1–15.

Davis, F. D. (1987). User acceptance of information systems: the technology acceptance model (TAM).

Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1989). User acceptance of computer technology: A comparison of two theoretical models. Management Science, 35(8), 982–1003.

DO, N. B., & DO, H. N. T. (2020). An investigation of generation Z’s intention to use electronic wallet in Vietnam. Journal of Distribution Science, 18(10), 89–99.

Fernando, E., & Touriano, D. (2018). Development and validation of instruments adoption FinTech services in Indonesia (Perspective of trust and risk). 2018 International Conference on Sustainable Information Engineering and Technology (SIET), 283–287.

Howe, N., & Nadler, R. (2012). Why generations matter: Ten findings from lifecourse research on the workforce. Online). Tersedia Di Https://Www. Lifecourse. Com/Assets/Files/Why% 20Generations% 20Matter% 20LifeCourse% 20Associates% 20Feb, 202012.

Hu, Z., Ding, S., Li, S., Chen, L., & Yang, S. (2019). Adoption intention of fintech services for bank users: An empirical examination with an extended technology acceptance model. Symmetry, 11(3), 340.

Lee, Y.-K. (2021). Impacts of digital technostress and digital technology self-efficacy on Fintech usage intention of Chinese Gen Z consumers. Sustainability, 13(9), 5077.

Manta, O. (2018). Financial Technologies (FinTech), Instruments, mechanisms and financial products. Internal Auditing & Risk Management, 52(4), 78–102.

Maulita, M., astuti Amalia, P., & Luturnas, F. B. (2022). Factors That Influence Generation Z in Using E-Wallet During COVID-19 Pandemic. International Conference on Applied Science and Technology on Social Science 2021 (ICAST-SS 2021), 96–100.

Mizerski, D., Wang, S., Lee, A., & Lambert, C. (2016). Young children as consumers: Their vulnerability to persuasion and its eect on their choices. In Routledge international handbook of consumer psychology (pp. 345–364). Routledge.

Nurlaily, F., Aini, E. K., & Asmoro, P. S. (2021). What Determines Generation Z Continuance Intention of Fintech? The Moderating Effect of Gender. 3rd Annual International Conference on Public and Business Administration (AICoBPA 2020), 281–285.

Phuong, N. T. H., Thuy, N. D., Giang, T. L., Han, B. T. N., Hieu, T. H., & Long, N. T. (n.d.). DETERMINANTS OF INTENTION TO USE FINTECH PAYMENT SERVICES: EVIDENCE FROM VIETNAM’GENERATION Z.

Rabaa’i, A. A. (2021). An investigation into the acceptance of mobile wallets in the FinTech era: An empirical study from Kuwait. International Journal of Business Information Systems, 1(1), 1.

Saleem, A. (2021). Fintech Revolution, Perceived Risks and Fintech Adoption: Evidence from Financial Industry of Pakistan. International Journal of Multidisciplinary and Current Educational Research, 3, 191–205.

Singh, S., Sahni, M. M., & Kovid, R. K. (2021a). Exploring Antecendents of FinTech Adoption Using Adapted Technology Acceptance Model. In Advances in Systems Engineering (pp. 337–352). Springer.

Singh, S., Sahni, M. M., & Kovid, R. K. (2021b). Exploring trust and responsiveness as antecedents for intention to use FinTech services. International Journal of Economics and Business Research, 21(2), 254–268.

Susilo, A. Z., Prabowo, M. I., Taman, A., Pustikaningsih, A., & Samlawi, A. (2019). A comparative study of factors affecting user acceptance of go-pay and OVo as a feature of Fintech application. Procedia Computer Science, 161, 876–884.

Umamaheswari, S., Anand, A., & Nithya, N. (2022). An empirical study on influential factor of investors’ investment towards futures and options trading in India. AIP Conference Proceedings, 2393. https://doi.org/10.1063/5.0075127

Venkatesh, V., & Davis, F. D. (2000). A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management Science, 46(2), 186–204.

Vijai, C. (2019). FinTech in India–opportunities and challenges. SAARJ Journal on Banking & Insurance Research (SJBIR) Vol, 8.






Copyright (c) 2023 Abhijeet Anand, Himani ., Abhishek Kumar Gautam, Dr Satish Modi

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

International Research Journal of Business Studies has been covered by the following services:

   
  
Image result for university of Saskatchewan small logo